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Returns and Claims

How can I contact you for assistance on products?

If you have any doubts or need assistance with the products purchased, please contact our customer service at customercare@krilldesign.net. 

If you wish a phone contact, please specify it in your email by providing your contact number: we will call you as soon as possible.

How can I make a return or exchange and how long will it take?

If you are not satisfied with your order, you may want to return one or more items.

If you have changed your mind on an item or intend to replace it with a different one, the return will be at your expense and you will have to proceed with a new order.

The items you wish to return must be in original condition, properly packaged and packed. For the shipment, use the same cardboard box in which you received your order. If this is not possible, use an equivalent box.

In the case of a defective product, you can replace it with the same item, if available in stock, or ask for a refund. 

Contact our customer service at customercare@krilldesign.net within 14 working days from the date of delivery of the order. We will arrange the pick-up with our courier and provide you with all the information. In this case, Krill Design will refund you the cost of the item and will take care of the shipping costs.

Both in the case of voluntary return and return of a defective product, please remember to include a copy of the shipping document in the parcel, which will be emailed to you by our Customer Service and on which you will need to highlight the returned products and the reason for the return.

How does the reimbursement take place?

Returning one or more products will lead to a full refund of the item(s) cost, excluding shipping charges to our warehouse. Only in case of a defective product, Krill Design will be responsible for all shipping charges.

Reimbursements will be made through a refund based on the payment method you used for the purchase. We will refund you upon the arrival of the parcel at our warehouse.


Do products purchased on Krilldesign.net come with a warranty?

Krill Design and/or the represented partner manufacturers, in relation to the products you have purchased, will provide the legal warranty of compliance with the terms and conditions set forth in art. 128 and following. of the Italian Consumption Code. 

In particular, the rights arising from such warranty may be exercised, provided that the products have been used properly, with due diligence and respect for the intended use and the provisions of the provided instructions, and after presentation by the customer of the delivery receipt received with the same and indicating the order number. 

Costs related to the return of products because of the warranty will be borne by Krill Design and/or the partner manufacturers.